Policies

CUSTOMER SATISFACTION 

If you’re not 100% satisfied with your AMA ESSENTIALS product(s), we would love to help make that right! Please contact our Care team at amaessentials111@gmail.com within 48 hours of receiving your order and we’ll help get the process started. We require proof of purchase to process your request as well as photos with a detailed description in your email so that our team can determine how to best lend a helping hand.

RETURNS AND EXCHANGES

Unfortunately we do not accept returns or exchanges at this time unless you were sent the incorrect product. Due to the nature of our main product (wax) you may receive soft or semi melted wax during the summer months. Buyer accepts responsibility of this risk. All purchases of all products including oils and candles are final.  By making a purchase with us, you are confirming that you agree to our "no returns and exchanges” policy. Any questions or concerns may be directed to our email at amaessentials111@gmail.com and will be answered within 24 hours of receiving on business days. 

HOW DO I CANCEL MY ORDER?

Email us right away via the "contact us" page or email at amaessentials111@gmail.com with your order number and name. Un-shipped orders will be completely refunded and canceled. Any orders that have already shipped out will not be canceled or refunded. No cancellations after 3 business days.

WHAT TO DO IF I RECEIVE A DAMAGED/WRONG ORDER?

Please inspect your order upon reception and contact us immediately via the "contact us" page or email at amaessentials111@gmail.com  if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS

All merchandise including sale merchandise are non-refundable.  By making a purchase with us, you are confirming that you agree to our "no refund” policy. Any questions or concerns may be directed to our email at amaessentials111@gmail.com and will be answered within 24 hours of receiving on business days.